HOW TO ORDER:

ONLINE ORDERING

Ordering online from Kiki Cars Ltd is easy. All card transactions are handled by Paypal and take place on a secure server. We accept all major Credit and Debit cards.

Just add the required items(s) to your shopping basket and follow the prompts displayed.

Once your order has been received, you will be given a reference and an email receipt. Your goods will then be despatched as soon as possible (usually within 24 hours for items currently in stock).

ORDERING BY POST

If you would like to order by post, simply send us your order together with your full address and contact telephone number, complete with a cheque or postal order made payable to Kiki Cars Ltd for the correct amount in POUNDS STERLING. The address to send your order to is:

Kiki Cars Ltd
12 Abraham Close
Botley
Southampton
Hampshire
SO30 2RQ

ORDERING BY TELEPHONE

Credit or debit card payments can also be processed by Telephone. Just call our order line on 02380 600062 and talk directly to one of our customer service assistants. (Live 09.30am-4.30pm.) Or 01489 787778 (Live 6.30pm-10pm) Answer machine Facility with call back during out of office hours.

Further Information

If you require any more information on ordering from Kiki Cars Ltd, please email our sales team at sales@kikicars.co.uk or call our sales line on the numbers as detailed above, and talk directly to one of our customer service assistants.

FREQUENTLY ASKED QUESTIONS

WHAT ARE YOUR SHIPPING RATES?

All orders have a Standard delivery charge of £6.99.

We dispatch items within the UK by courier to be delivered within 2 – 3 working days.

Same day dispatch on orders received by 12 Noon, if held in stock.

The estimated delivery times shown are an indication only.

When products are currently in stock, we aim to process and despatch all orders within 24 hours. However, if any items are not currently in stock, delivery may be delayed. Please therefore allow up to 28 days. We aim to keep you informed via email of the progress of your order. If you require an update at any stage though, please do not hesitate to contact our sales team at customersupport@kikicars.co.uk. Part shipping of orders is done at our own discretion.

A signature is required on all parcels delivered via our courier. If a signature is not obtained for your parcel, a card will be placed through your door, then it will be returned to your local City-Link depot and an attempt to re-deliver will be made the following working day. After that the parcel will be held for a further 5 days awaiting your instructions or collection before being returned to us. Any delivery charges that result from failed delivery/return or 3rd delivery attempts will be your liability

HOW DO BACKORDERS WORK?

It actually depends on the individual situation. We keep 100% of what is on-line in stock. Most items that are out of stock arrive within a week or two. All backorders are shipped within 24 hours of their receipt. If a backordered item is arriving within 48 hours, we will hold the order until it arrives. There are times when items that are manufactured for us take longer than normal to arrive.

WHAT IS YOUR RETURN/REFUND POLICY?

We will replace any of our items if it has a defect, a replacement will be shipped to you upon receipt of the faulty item. Any item that is not at fault will be credited for the full amount less P&P providing the item has been returned within 7 days and is unused, in the condition in which it was received. Please be careful when selecting an item for purchase to ensure it is right for you. If you have any questions regarding an item you wish to purchase, please contact us and we will do our best to answer your questions.

IS YOUR WEBSITE SECURE?

YES! OUR SITE USES A SECURE SERVER FOR THE CARD PAYMENT PAGES. Your details will not be passed on to any third parties. We may, however, periodically email you with information relating to this website and any forthcoming affiliated sites. If you wish to be removed from any mailing lists, please contact our sales team. Our payment section is protested by a secure server for your protection.

For security purposes all online credit card transactions are handled via a secure server and processed by PayPal And HSBC UK. Nobody other than PayPal, HSBC UK and ourselves has access to your credit card details.

All prices shown include V.A.T at 17.5%. A full V.A.T invoice is available on request